AudibleSync: New Audible Download App for Windows

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Friendly Tip

If you are unable to log in to AudibleSync after several attempts, give up. Consider trying an alternative software -- Epubor Audible Converter -- for downloading Audible content to your computer in DRM-free MP3 format.

In the upcoming weeks, we will be moving all downloads to an enhanced, high-quality audio format and will no longer support format 4 downloading.

We’re excited about providing you with this higher-quality listening experience. Your Audible titles are yours to keep and will be available for download in the new, higher-quality audio format. If you prefer to listen to your Audible titles in format 4 audio, you will want to download them all to your device before we make the switch on 6/30/2020.

You can continue downloading and using the Audible Manager software on your computer if you would like to, but you will need to make sure you are downloading in Enhanced format. If you switch to a different computer in the future, you will need to download a new software called AudibleSync, which we are working on now. --A letter from Audible.com

What is AudibleSync? AudibleSync app is designed by Audible.com for downloading audible books to enhanced format on Windows 10. In short, AudibleSync is a downloading app. Why does Audible introduce this new Windows 10 app? How to use it to download Audible books? What’s format of the downloaded audible files? Is there any other way to download Audible books?  Keep reading. You’ll learn all things about AudibleSync in this post.

Part 1. How to Download Audible on AudibleSync?

1 Download and install AudibleSync on your computer.

Note: AudibleSync only works on Windows 11, 10 and 8. For more methods of downloading audible books, please read how to download Audible books to computer.

2 Launch AudibleSync, and login to Audible with your Audible Account information. You’ll be brought to your Audible library. Click on “Download” button besides the books title to download the Audible books. When the downloading is completed, the download button will disappear.

download audible books via Audiblesync

Question 1 What's the downloaded audible book format?

Audible has announced that they will move from format 4 to enhanced format only. So I have checked the downloaded audible first. Glad to share is that AudibleSync books are all in .aax format which is the same as Audible Enhanced format downloaded via Audible Download Manager before. Please note that all .aax format (audible enhanced format) is supported by Epubor Audible Converter.

Question 2 What's the location for audible books downloaded via AudibleSync?

AudibleSync downloads will be stored here: C:\Users\your computer username\AppData\Roaming\AudibleSync\downloads

audiblesync downloads location

Question 3 Can I convert Audible enhanced format to mp3?

Sure. Audible enhanced format is .aax format. Epubor Audible Converter can convert audible .aa and .aax format to MP3 or M4B format. For the detailed guide, please read How to Convert Audible Enhanced Format to MP3 or M4B.

Download Audible Converter for free:

Question 4 How to download Audible as multi-parts?

If you have audible books over 12 hours, you can download it into multi-parts by clicking settings>> check “Download by parts” option.

Note: If the audiobook is under 12 hours, it will only be available as a single part for downloading.

download by parts

Question 5 I cannot even sign into this new AudibleSync app. It redirects me to the log in screen every time I try to sign in.

Workaround 1: Please check if there is any update and ensure your AudibleSync is updated to the latest version. Then try to sign in it again.

Workaround 2: If you are keep failing to sign in AudibleSync, just switch to the official audible website to download audible books.

Workaround 3: You can just login to Audible with Epubor Audible Converter, and download audible books to mp3 directly without hassle.

Part 2. How to Activate MP3 Player Devices and Transfer Audible to MP3 Player with AudibleSync?

1 Activate MP3 Player with AudibleSync.

Connect the MP3 player to your computer and launch AudibleSync, then click on the device icon at the left side and finally click on “Activate Device” button to activate your MP3 player.

audiblesync activate mp3 player

2 Transfer Audible to MP3 Player with AudibleSync.

To transfer audible book to mp3 player, you need to download the audible files at first. Then connect mp3 to your computer and the device will show in the left side bar. Then click on “Copy to Device” to transfer the selected audible books to your mp3 player.

audiblesync transfer audible to mp3 player

Part 3. AudibleSync vs Audible Windows App

Note: The Audible app for Windows has been discontinued on January 13th, 2022. People who currently have the app installed can continue to use it until July 31st, 2022. What can we do if Audible Windows App doesn't work anymore?

There is another Audible app--Audible Windows 10 App which also allows you to download the Audible books on Windows 10 and 8. Let's see what's the difference between these two Audible apps.

  AudibleSync Audible windows app
Operation system Works on Windows 11, 10 and 8 Works on Windows 10 and 8
Download Audible books Yes Yes
Listen to Audible Books Not supported Yes
Audible Channels Not supported Yes
Purchase Audible Books Not supported Yes

It is obvious that Audible Windows App has more functions than AudibleSync, like purchasing and listening Audible books. If you only want to download Audible books on Windows, has no favor of other functions, AudibleSync is your best choice. If you need to purchase and listen to Audible books in App, just choose Audible Windows 10 App.

audible windows 10 app

Part 4. The easiest way to download Audible to Windows computer

Now Audible allows you to download audible books from its website directly. Without installing any Audible apps on your computer, just click on "Download" button on the audible.com and then audible files will be saved to your computer easily.

download audible to windows

What if there is only "Listen" button, no "Download" button for your Audible books? Can you still download them? Keep reading.

Best AudibleSync alternative--Epubor Audible Converter: Download Audible as MP3 to your computer

No matter how you download Audible books to your Windows computer, or even if there is only "listen" button for your Audible books, Epubor Audible Converter can help you download Audible books and convert them to DRM-free MP3 files.

Click on "Log in", choose the correct Audible region and sign in to Audible in Epubor Audible Converter.

audible library

Then, the Audible library will be loaded on the left side. Drag the Audible title from the left to the right side. Choose "MP3" as the output format and then click on the "Convert to MP3" button to download and convert your Audible files to MP3 with just a few minutes.

convert audible into mp3 with chapters

Download Audible Converter for free:


The bottom line

In summary, regardless of how you download Audible books to your Windows computer or if you encounter difficulties in downloading them, Epubor Audible Converter can assist you in downloading and converting your Audible books to mp3 files without hassle.

Why not download it and start the free trial today? Please note that the free trial version only allows you to convert one entire book in total. If you wish to convert more books, we recommend purchasing Epubor Audible Converter now!


has been a passionate member of Epubor since 2017. Her mission is to enhance your ebook reading experience by sharing insightful tips and tricks. Join her on a journey towards reading excellence today!

07/16/2020 11:18:04
When I got the notification from audible that they were changing things, I said to myself "oh oh, now I'll have trouble converting them to mp3 files again.  Thanks for allaying my fears!  I appreciate you are committed to helping your customers!
07/17/2020 09:00:20
Thank you for your feedback. Yes, we are always here. If you have any issue, please just feel free to contact us.
11/30/2020 09:09:54
Really wish I could say good things about this, but initially it took me 5 goes to log into my Audible account because it kept going back to the sign in page, despite me entering the correct details. Then when I'm finally on, it says I'm logged in but my library is not appearing.
12/2/2020 09:02:35
Thank you for sharing your experience. I am so sorry to hear that. Compare with Windows 10 app, audiblesync is not stable and downloading is its only task.
So you can just choose to download audible books via Audible WIndows 10 app.
12/5/2020 03:31:00
Audible sync is unstable. It doesn't open right and my library is missing when I finally get on. It's a bad idea. There's an old saying, "If it ain't broke, don't fix it." Audible Download Manager had it's own share of problems, mostly because of unnecessary updates, I figure, but I could eventually get a book downloaded. I'm seriously considering canceling my membership. It's either that or I'll have to start drinking heavily before I try to download anything.  
12/7/2020 10:47:57
Yes, AudibleSync is unstable. Many users reported that they cannot login to it. It's not a good idea to release this app when it not ready.
12/6/2020 03:53:29
Audible signon/download problems and fix.
Six or seven months ago, after years of successful downloading, I became unable to download and load books into iTunes with various failure symptoms, including the "missing" libraries and repeated returns to the signon screen mentioned in other posts. I spent several days working with the current Audible Manager, a previous version of Audible Manager and AudibleSync. I could not manage to download and then load into iTunes. Finally spent 3 or 4 hours on the phone with Audible to no avail. Several days later I stumbled on an Audible tech note that solved the problem for me. The crux of it was to go to Audible.com settings and uncheck this checkbox.
*********************uncheck the following box**********************************************
"Software Verification
Check for Audible Download Manager
(here is where the checkbox is)
We'll check to make sure that Audible Download Manager is installed on your Windows desktop before downloading begins".
Once the box was unchecked, trying to download from Audible.com first downloaded "admhelper.adh". Running admhelper.adh started audible download manager. (app icon green with a downward pointing arrow.) Once the Audible download manager was started by admhelper.adh, I could download books using either audible.com or  audible manager. (I don't recall if Audiblesync worked properly or not. I also don't recall if I had tested starting Audible download manager manually after the check box was unchecked.)
Notes: (unknown if the following is related or accurate as far as Audible's position.) I was using an Audible username rather than my Amazon ID which has always worked. My recollection is that the symptoms changed a bit depending on which signon was used but not sure.. Eventually Audible said their direction was to merge Audible accounts into existing Amazon accounts and migrate to Audiblesync, which would correct the "missing" library problem, (where in reality newly acquired books were visible, but no existing books), and the repeated display of the signon window when a download was attempted. I refused to do this because it comes with restrictions and cannot be reversed. Audible apologized and said that it looked like I would not be able to download existing (300+) audiobooks and get them into iTunes.
The behavior of the Audible software was inconsistent and confusing. Sent to technical support: "It seems a little counter productive to problem determination to have the app reaction to a failed download attempt be the repeated display of a signin/login screen." This was a little long. Hope it helps someone.
12/7/2020 10:55:29
Thank you for sharing.
02/16/2021 14:33:19

I am very upset that the Audible manager does not work any more. It was so stable! Also I don't yet have a Windows 10 computer. I figure that the books I've downloaded are lost. Should I quit Audible after 13 years and well over 1200 books in my library? I like to reread books after several years and can't access them.

I tried the sync and using a screen reader it was a disaster. The tech was super and deserves a bonus. But why trash what worked. I do not listen to books on a wireless device and use a screen reader. Audible is making it harder and harder for visually impaired folks to use this site. I've turned many onto Audible and have even given credits as wedding and birthday gifts. Somebody help!!!

02/18/2021 11:39:36
You still can download audible manager and use it to manage your audible book. The audible just discountinued the update, but you can still use it if you can download and install it.
03/1/2021 22:48:24
Audible Sync does not recognize any of the three Sandisk devices I have been using successfully on Audible for years
10/13/2021 02:16:52
so geht mir das heute noch !
01/16/2022 05:03:22
I have Audible on various PCs with a massive library of .AAX Audible files. I just bought a new Win 10 tablet and trying to figure out how to get a simple Audible program to use. WHY would Amazon prevent me from using what I am familiar with without a massive relearning and conversion? I really prefer it KISS (keep it simple stupid)?
01/19/2022 05:55:42

Audiblesync is  unable to update unable to log in using a PC most of the time as sight impaired and a phone is way too small. wish that they would reinstate the old app that worked and was stable
here is the beginning of the error in updating


01/24/2022 10:37:35
Audible Sync is not stable.
01/20/2022 11:54:21
I can't even get the audible sync to install on my pc. This is the third? fourth? change over the years and I am getting frustrated I have to download everything all over again. I can't get an answer as to whether I will be able to use itunes and my classic ipod, this is the only way I listen.
01/25/2022 02:34:07
It seems that Audible is trying to force us to listen to their books on a PC. The previous issues with Apple discontinuing iTunes for MACs made it impossible to listen using my iPod nano.
So I bought a Windows PC just so I could use iTunes and iPod nanos and now Audible says I have to use AudibleSync but no one at Audible seems to be able to answer simple questions about using the app.
01/20/2022 13:37:25
how do I get my files to itunes and then to my ipod?
03/16/2022 06:09:05

This is an absolutely fake newsletter!!!
1. Audible App: I still have installed Audible Win10 App, but it doesn't work anymore for downloading
2. AudibleSync: I didn't know this App, so I installed it, but I have the same problems of 99.9% of the users: I cannot login!!!
3. IT IS NOT POSSIBLE TO DOWNLOAD from the Audible website: the "Download" button you specify in this newsletter doesn't exist at all!!!

If you have some REAL and EFFECTIVE tips or tricks to download .aax Audible files, please specify, otherwise I think it is better to avoid any confusion: your Epubor translator is useless at the moment, referring to Audible audiobooks!!!

Please refute, if you are able to...

03/16/2022 09:05:38
Thank you for reading our article and we are sincerely sorry for this issue you mentioned.
1. Windows app: if you have this app installed on windows 10, then you should able to download the audible books you purchased. Please note that the rented( subscription) books are not able to be downloaded via windows 10 app. Audible only allows you to download that kind of audible files via audible android or iOS app.
2, AudibleSync--yes, many users reported they cannot log it it. We also mention this in the article. But this is decided by audible, not by us, right?
3, Download from website--yes, just like the first point you mentioned. If your books are rented, not purchased by credit. Then there should be no download button.
Thank you for asking again.
11/11/2023 00:36:42
Just spent an hour with a Audible help desk technician discussing Audiblesync. Really my inability to login to the app. This seems to be a common issue with many customers. Upon entering your credentials you are returned to the logon screen. Google searches for this issue indicates that it has been evident for over a year with no resolution. This is totally applauding. As large as Amazon is they should be able to fix the issue.
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