You can either click on "start a live" at the bottom right corner or via support@epubor.com to contact us.
We have sent you an email about this issue. Please check and reply the email so that can we can help you fix this issue.
Hello,
I use Epubor Ultimate to convert Kindle books into pdf files. My Kindle app version was 1.24 so I can't download the most recent format of book. I've migrated towards Kindle's version 1.40.
Following Epubor's advice, I've downgraded via Epubor the Kindle app to version 1.32. As a result, I can't download the last books and, even if drive Epubor to MyKindleContent, the DRM is not removed; Epubor speaking of an KFX kindle file.
Now, I've come back to Kindle 1.40 version in order to read these new books, but I can't convert them into pdf, and then be independant of Kindle.
Some help will be very appreciated.
Best regards,
jcsiret

Hrgopher_7@hotmail.com
I have bought a lifetime subscription of your software to be able to convert books which I purchase from Amazon. I have just purchased a book from and unable to remove DRM. This has not happened in the past. can you assist urgently.