Kindle Not Connecting To WiFi? Here's The Real Fix!

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connect kindle paperwhite to wifi

Wifi networks are pretty easy to find nowadays. Whether you are in your office, home, the airport, or a coffee shop, it's likely a wifi network is available. Connecting your kindle to wifi is only the first step to get your kindle working. If your kindle is not connecting to wifi, what should you do? Read through this guide to know how to connect your kindle to wifi and the troubleshooting steps when kindle will not connect to wifi.

Part 1. How to Connect Kindle to Wifi

1 Connect kindle paperwhite to wifi

It is super easy to connect kindle eReader to wifi.

1. Just turn on your Kindle eReader, then go to the homescreen.

2. Tap settings and ensure the Airplane mode is off.

3. Then tap "All settings">>"Wi-fi & Bluetooth".

4. In the pop-up wifi panel, you'll see a number of options. Tap your wifi network and fill in your passwords, and finally tap "Connect" to connect your kindle ereader to wifi.

connect kindle paperwhite to wifi

2 Connect kindle fire to wifi

1. Swipe down from the top of the screen to show the menu bar. Tap "Wireless".

kindle fire wifi

2. Tap "Wi-Fi" and turn it on and all wifi networks will appear.

3. Tap the wifi network you want to connect, input Password and then tap “Connect". Your Kindle Fire should now be successfully connected to the Wi-Fi.

connect kindle fire to wifi


Note: After it connects to a Wi-Fi network, it will automatically connects to the network again when it's in range. If more than one network is in range, your Kindle Fire automatically connects to the last network used.

Part 2. Solutions to Kindle not Connecting to Wifi

For some reason my kindle will no longer connect to WiFi, i’ve Tried connecting to different networks and phone hotspots but no luck (i’ve reset the device). It’s really frustrating but I don’t know what to do know.

The reasons a Kindle/Kindle fire won't connect to the internet can include anything from software problem to a wifi network misconfiguration, router issue, or internet service provider problem. Here is the comprehensive guide to troubleshooting connectivity issues.

1 A groundwork list before connecting kindle to wifi

1. Ensure your internet is working correctly.

To check whether your internet is working properly, you can just connect another device to this wifi. While routers and modems are usually consolidated into one device, they do different things. If you have a separate router and modem, check to make sure both are on and that they're connected properly. If you are getting problems, contact Internet Service Provider.

2. Ensure Airplane mode is off.

You may turn on the airplane mode unintentionally. In this case, you'll get errors when you are trying to connect kindle to wifi. So please check and ensure you have turned the airplane mode off.

3. Ensure wi-fi password is correct

Sometimes an incorrect wi-fi passwords would be the reason that your kindle won't connect to wifi. So please ensure that you have entered the correct password. In this case, the notification "Incorrect Password" will pop up. So just fill in the right passwords.

4. Ensure your Kindle software is updated.

The latest software update can fix many issues. So keep an eye whenever a new software version is available to download and update it immediately.

After checking above montioned points, your device is ready to connect wi-fi successfully. If you are still getting kindle won't connent to wifi, please follow the below steps for connecting your kindle to internet.

2 How to fix Kindle/Kindle fire not connecting to wifi?

Solution 1 Restart your kindle device.

1. Press and hold the power button for 40 seconds to turn your Kindle device off. You will know this has happened as the power light will go out and the screen will go blank or a dialogue box appears on-screen.

2. If a dialogue box appears, the on-screen prompt will ask you to confirm your intention to restart the device. Tap "Restart" to complete the process. More ways to restart kindle, please read How to soft wand hard reset kindle.

restart kindle

Note: For Kindle Fire, you may need to press the power button again to turn the device back on.

3.Wait while your device restarts and reloads your library, then try to connect your kindle to wifi.

Solution 2 Reset your home network.

Just as you restarted your Kindle, you should also restart your router itself.

Restarting a router is a simple matter of turning it off for a few seconds and then powering it back on. If you are unsure how to do this, refer to your router's manual. Most routers have an on/off switch in the back.

restart router

1. Power off your modem and wifi router.

2. Disconnect the power cable from the wall outlet.

3. Leave the device idle for a few minutes.

4. Reconnect the power cord and turn it on.

5. Wait till all the LED indicators on the router stop blinking.

6. Try to connect your kindle to see whether this error is resolved.

Solution 3 Update Kindle Software.

You can solve this issue by updating kindle software to the latest version.

1. Connect your kindle device to your computer.

2. Go to the Kindle software update pages to find the latest software for your kindle.

3. Move the downloaded file to your kindle device.

4. On your Kindle device, tap on Menu.

5. Open Settings, and select Update Your Kindle.

6. Tap OK to proceed the update.

update Kindle

This process will take a few minutes. Please wait patiently and then try to connect the wift after the update has been installed successfully.

Full guide, please read How to Update Kindle Firmware.

Solution 4 Forget the wifi network on kindle.

If your kindle device is connect to wifi, but you still cannot visit the internet or download kindle books. You can try this workaround to fix that kindle connects to wifi but not internet.

1. Go to Settings>>All settings>>Wi-fi & Bluetooth.

2. Tap the wifi net work your kindle/kindle fire is connected.

3. Then tap Forget to disconnect the wifi.

4. Rescan the network and then select your wifi and connect it again.

kindle fire forget wifi

Solution 5 Reset to factory default.

Important Notice: Reset your kindle to factory default will delete all the data stored in the device. So make sure you have backed up the necessary data before the following steps.

1. Tap Settings>>All Settings and choose Device Options.

2. Tap Reset (Reset to Factory Defaults for Kindle fire) and then tap Yes in the pop up warning window.

Your kindle device will reset in a few minutes. By doing this, please ensure your Kindle device are full in charge otherwise you may fail to reset your kindle to factory mode.

reset kindle to factory

Solution 6 Get in touch with experts.

If the above solutions are not working for you, here is the ultimate solution: contacting Amazon experts to have this issue fixed.

1. Amazon customer service phone number is 1-888-280-4331. And you can call that number 24 hours a day, seven days a week.

2. Start a livechat at official Amazon website.

3. Email to them via primary@amazon.com.

Do you have any more workarounds? Please share them in the comments.

Solution 7 If you have reset your kindle to factory default but still cannot connect your wifi, you may lose all your downloaded your kindle books. Then you still download kindle books via "Download and transfer via usb" and then transfer them to your kindle device.


has been a passionate member of Epubor since 2017. Her mission is to enhance your ebook reading experience by sharing insightful tips and tricks. Join her on a journey towards reading excellence today!

07/7/2021 01:07:02

Security flaws in the wifi standard were discovered. Many people installed router patches for it in the spring of 2021. One key change was the setting in a router for "protected management frames." By default, most routers had it set to use if supported by your device. This has been changed to "required." The older Kindle does not support PMF so cannot connect. The temporary fix is to change your router configuration to make PMF optional again. The only other choices are to replace your Kindle with one that supports PMF, or once their tech support figures it out, they may have a firmware update for your Kindle. Jim

08/9/2021 04:01:05
I have a Virgin Media Superhub. I cannot find this "Protected Management Frames" setting anywhere in the setup settings, not even in Advanced Settings.
Where is it please?
09/21/2021 07:21:49
Thanks Rastlov. You saved me a lot of frustration. It's weird that Amazon can't solve this yet as I can see in the comments below that people just see it as a broken device.
07/10/2021 12:19:31

I have purchased a 3rd kindle as the other one will not charge. I have connected the right password to Amazon & it works, but the new Kindle states incorrect password. Thats what I did. No Joy. Is the password for kindle the same as Amazon? The Kindle is a series 10
Please help me,
Regards  Lyndsey

07/21/2021 11:42:05
Just bought a brand new Kindle Paperwhite (10th Gen).
Can't connect to wifi no matter what I do.
Useless right out of the new box!!!
07/27/2021 06:00:07
Same here. After spending hours trying and more hours with the worthless live chat employee, Amazon graciously. "Accepted" my return request. They sent me a second device, all while assuring me that this would not be a problem. Second device will not connect to my wifi either. I am returning it for a full refund. I am so disappointed that they can't provide a product that does not require a customer to waste days of time trying to fix an issue that should not be a problem.  I will be posting a review expressing this but spread the word any way we can. Don't buy a Kindle.
07/25/2021 22:11:08
Hi there is nothing wrong with my internet. However my kindle will not connect, it is old about 10 years so does not have the ability to update. I have done everything that has been advised to do. Does that mean she needs to be put to pasture?
07/27/2022 18:30:03
My Condolences ??
08/2/2021 02:11:22
Total frustration.  Ever since you went to Amazon Silk, my Kindle Fire (which is only a year old) will not connect to WI FI.  After trying to connect it myself, I called the Amazon Hotline.  The rep just kept telling me to do the same things over and over.  He finally put me on HOLD and never returned.  Very disappointed in the service.
08/5/2021 04:25:27
My Kindle Paperwhite will not connect to my WiFi. I've bought various books, Kindle Editions, and my account says "Delivered to device", but nothing appears on my Paperwhite because it will not connect to my WiFi. I have laptops, phones, Amazon Fire TVs, Amazon Fire tablets, all connected to my WiFi, so there is nothing wrong with my WiFi.
I've read various "How to ..." guides on how to address this problem. They all begin "Make sure your device has the latest software version".
How the f*** are you supposed to update your software if you can not connect to your WiFi? Jeez. Stupid, stupid, stupid, stupid, stupid.
God almighty, does Amazon not employ anyone with a brain cell?
Does anyone have a solution which does not require my Paperwhite to have the latest software?
My software is 5.13.5. I understand the latest version is 5.13.6. Does that really matter?
I have connected my Paperwhite to my network many times in the past. That's how I downloaded all the books currently on my device.
So what has changed?
08/5/2021 09:44:15
Have you tried to connect your mobile hotspot? If you even cannot connect the hotspot, you can contact the Amazon customer support to request the technical support or return  or exchange your kindle.
08/9/2021 03:28:00
Thanks for the suggestion. I did try this the other day, but I couldn't connect. I just tried it again, and this time it did connect. Now at least I have a way of downloading my books.
While I have a connection I thought I'd try updating the software, but the "Update your Kindle" option is still greyed out.
Any suggestions?
Thanks again.
09/27/2021 02:03:19

You can try this:
- Download the latest software file to your computer
- Connect your kindle to your computer via USB
- Drag the file to your kindle

Then, go to your kindle and the update option should be available.

06/29/2022 10:38:46
Thank you for the (not-so) common sense reminder. This is the only thing that worked. Could've saved myself a lot of time if I'd just read your comment first. :)
04/16/2022 00:40:52
Kindle read can attach to wifi but does not connect to internet
08/28/2021 07:57:23

Recently had trouble connecting a Kindle to home Wifi after upgrading Xfinity gateway router. Kindle is prompted to sign in to Xfinity to authenticate. The problem is that the Kindle only has an "experimental" browser that is incompatible with the Xfinity website.

After trying various things, the fix was simple with a subtle difference from other suggestions we found on the web as follows:

1 - Turn off the Xfinity gateway router for 10 minutes (i.e., a reboot by pushing a button or a quick unplug, then immediate plug back in fails)

2 - Restart the Kindle by holding down the power on button until it reboots

The main takeaway here is that when you read "reboot" the router or gateway or whatever your Internet Service Provider (ISP) is calling it, be sure to unplug the router/gateway/whatever and leave it unplugged for an extended period of time. The technical support agent, a software robot or bot, at Xfinity suggested 10 minutes.

This process worked twice now so should be attempted either first or if no other process works.


09/22/2021 05:11:59

I bought two of the Kindle Fire tablets.  One is a 32 GB and one is 64 gb.  The 32gb hooked up to my internet with no problem.  When the 64gb arrived, I tried to set it up but it will not connect to my internet.  I called my internet provider and my internet is working correctly.  Can anyone tell me what I can do?  The Kindle 64 is brand new and only allows me to pick my language then I pick my internet but when I put in the password, it just states its an error to hook up to the internet.  I already bought one, sent it back for replacement and was sent another for replacement.  It won't connect either.  Any suggestions?

09/27/2021 01:35:30
I am having the same problem with a two-year old Kindle Paperwhite. In the past week, I have been unable to connect to the internet.  I went through all the steps, including resetting to the factory defaults at the last. When I restarted the Kindle, I could only get to the set-up Wifi screen and no further.  When I enter the password, I get the same message that it connects to Wifi, but not the Internet.  All other devices in the home are working with Wifi and internet connection with no problem. My warning is this:  DO NOT RESET TO FACTORY DEFAULTS IF YOU ARE HAVING THIS ISSUE.  ONCE YOU DO, YOU WILL BE UNABLE TO READ ANY CONTENT ON YOUR KINDLE BECAUSE YOU CAN'T RE-DOWNLOAD ANYTHING.  If you have content already downloaded, you can access that only. I contacted Amazon's customer service using the number above in the article and spoke with a representative who tried to help, but we could get no further together.  He has referred it to Tech Support.  I will update here if I get any successful resolution.  
09/27/2021 10:13:58

If you cannot connect the wifi, please try to download and transfer via usb to get all your kindle books to your kindle devive. Here is the how to guide: https://www.epubor.com/download-and-transfer-via-usb-kindle.html#p1

Any more problem, please feel free to contact us via support@epubor.com

10/19/2021 23:09:46
I can use the silk browser or other apps and connect to the internet with both of my Kindle Fires but neither of them starting today will allow me to access anything in Bible Gateway other than the home screen. I can connect to Bible Gateway on my old wi-fi only phone to do our daily reading but not either Kindle. I've tried all the suggestions except factory reboot and nothing works. Did Amazon start blocking the Bible?
10/24/2021 22:24:34
The real fix is to add your network connection with the advanced option hidden network.
10/25/2021 23:18:58

cannot connect to WI


11/5/2021 02:15:51
Have been trying for hours to connect new Fire HD 10 and keep getting the same message that password or wifi may be incorrect.  I have tried restarting wifi even though it works for my computer, tv and phone and that does not work.I have gone to utube to look for solutions, I have gone to Amazon to look for solutions and done everything that has been suggested. I am now, sadly,  going to pack it up and return it.  
11/10/2021 04:48:40

I have a work around solution that may help users with this issue. I just changed broadband provider from Virgin Media to Vodafone and my household devices such as iPads, Laptops, PCs, Security Cams, Wi Fi Extenders etc all connected okay to the new Vodafone router seamlessly - and yes, you guessed it, my two Kindles (10th & 11th Generation) refused to connect. Both are updated to latest operating version.

My core issue then is with the Vodafone routers settings, as like everyone else here, I know my Wi Fi SSID and password works okay. I may(?) be able to resolve this router issue, once I start to look at that in depth in the advanced settings. (Or it may even not be possible to 'tweak' these settings to resolve).

For now, to connect my two Kindle's to Wi Fi, I have set up my mobile (Android) in 'Wi Fi Bridge' mode. That will share the Vodafone Wi Fi with connected devices (up to 4) and crucially, those devices (Kindle) will authenticate with my mobile and connect okay, and both did straight away. This way, they don't 'talk to' the Vodafone router to authenticate, and fail!. (You could also tether to your mobile). If I have to for the short/long term, I will set up a spare mobile (no sim needed) and keep that good to go to use in Wi Fi bridge mode when needed for the Kindle's.

This incompatibility issue with Amazon devices and some routers seems to be widespread from what I have read on various forums when troubleshooting my own Kindle issues. Anyway, hope work around solution helps some users in some way.

11/24/2021 23:05:12
can not connect to wifi do not understand how no password only for tv limited computor skill trying to set up fire7
01/27/2022 21:56:30

had the same problem as everybody here with my kindle oasis, latest edition (2020 I think)...wasn't able to connect to my home wifi from one day to the other...no new router or hardware, the same password...don't know what happened and couldn't figure out how to fix it...now I have to use my phone hotspot...this still works, hope it will stay this way...many tips here include connecting your kindle to your computer via USB cable...doesn't work for me...the kindle only charges and is otherwise unresponsive...my kindle tells me to eject it in order to use it while connected via USB...problem is, I can't eject it because although my laptop recognizes that there is a kindle connected, but it's grayed out, so I can't eject it...

02/1/2022 23:22:07

I'd like to share my solution to the "incorrect password" problem in case it can help someone else:

My Kindle kept reporting "incorrect password" even though my smartTV, smartphone, laptop and tablet all connected using the same password.

I reasoned that the Kindle is getting it's information directly from the hub/router, so I investigated this and when I attempted to login to the hub, was given an "incorrect password" message.

Fortunately my hub/router (a Virgin Media Hub 3.0) had the supplier's default password printed on it's underside, so I successfully logged in with this, then changed the password back to what I had originally set it to, and everything worked perfectly, and the Kindle connected straight away.

Why all my other devices were still connecting with the original password I have no idea.

04/5/2022 02:56:49
Oh my word thank you SOOOOO much! This has been driving me crazy and this fix worked for me!
10/25/2023 01:01:34
Thanks a lot, that has fixed the issue, just use the password printed on the router sticker and its ok
02/3/2022 02:14:04
I have an older 6th gen paperwhite that wouldn't connect to wifi. Tried everything. Hotspotted off my cell phone and that worked for me.
11/28/2022 19:37:19
How did you do that. I have a 2013 Paperwhite and it just won't connect to the Wifi.
03/1/2022 09:44:33
I've spent hours or more trying to connect the Kindle but it's not working. Nothing is wrong with my wifi. I'm able to connect on all other devices but this one. Also the wifi was working perfectly before and one day it just stopped. I've done all of the above, (I've turned on and off the wifi, pressed forget wifi, restarted the kindle and even reset it to factory mode but nothing worked)
03/24/2022 15:05:03
I had this issue on a Kindle Paperwhite 10th Gen.  Connects to WIFI but cannot reach internet.
After many reboots and factory resets I checked my router.
DHCP had assigned to the Kindle and that showed in the client list with the Kindles MAC address.
When I checked the IP and MAC Bindings, it showed the above IP address bound to a different MAC address.
I deleted that binding and it works find again.
04/5/2024 00:57:51
Thank you! It's work!!!
04/7/2024 10:20:34
Thank you for your feedback. We are glad to know that this works for you.
04/22/2022 00:31:53
How I solved my Kindle's inability to download any magazines or books whilst on my phones hotspot Wi-Fi, was to go into network details and change the setting to "treat as an unmetered network". That did the trick foe me. Hope this helps someone.
05/3/2022 02:09:18
Easy fix with Virgin media. Use the virgin media app. Go to broadband click your broadband. Go to advanced options. Select broadcasting 2.4ghz turn it on. Research for WiFi on Kindle. Reconnect. This worked for me. Hopefully it will work for others without having to send there kindle back.
08/28/2022 20:18:14
I'm trying to figure out how to do this But my internet won't connect to my fire tablet kindle
09/6/2022 03:59:43

How does kindle fire and/or fire tv connect to a hotspot that has a login an initial login page? Like a hotel or a hotspot like cox wifi?

I have no idea how to get the login popup that the iphone provides for this.

11/8/2022 23:41:52
My kindle shows my hotspot wifi as "disabled" I entered the password, it tries 3 times to connect and then goes back to "disabled." I've clicked "forget" the network, then searched for networks and tried again. It goes back to "disabled." This was the network it was originally set up on. It doesn't have trouble with any of the other networks I have tried.
11/19/2022 18:07:27
Thanks guys, worked through the whole thing and solved the problem with my gen7 paperwhite. It needed a software update and then I needed to forget the stored network and rescan...then it connected fine, so thanks for this workthrough!  I really am not impressed with Amazon and its dodgy software updates!
02/1/2023 06:05:14
I didn't know about holding the power button for 40 seconds vs just off and, then, on. The procedure allowed me to connect to wifi again. Thanks.
05/28/2023 04:06:10
Terrific!  Your advice really worked.  I came across your suggestion and can’t really believe it worked beautifully.  Thank you so much!
05/3/2023 21:23:50
Thank you! Couldn't get Kindle to connect to changed wifi. You did it!
10/25/2023 03:04:43
If you have the problem that your new kindle does not connect to your wifi router due to password error, though the password is correct, look for the default password printed on the device and try that one, worked for me, kindle 11, brand new. Use your phone as hotspot to get you through the setup and registration of new kindle, at least you can use it then, in case it still does not hook up to your wifi. Dont bother writing to that amazon primary email btw, waste of time.
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