Question
Thomas Nelson
1/14/2025 12:18:45 AM
Answers(3)
reply
reply
Epubor
01/21/2025 14:55:18
Please switch to a different network and register again. If possible, connect using your mobile hotspot to ensure an internet connection. Then, proceed with registering your license information. For further assistance, please contact us at support@epubor.com.
Wendy Campbell
07/27/2025 22:49:24
Hello!
I keep getting the message "license registration failed due to connection failure". I've switched to another network (hotspot on my phone) and it is still happening!
Any help would be much appreciated. Thanks so so much!
Wendy
I keep getting the message "license registration failed due to connection failure". I've switched to another network (hotspot on my phone) and it is still happening!
Any help would be much appreciated. Thanks so so much!
Wendy
Epubor
07/28/2025 09:45:15
We're currently experiencing a license registration issue due to an unexpected outage at Linode's Newark, NJ datacenter, which began around 10:00 UTC. This outage is affecting services globally, including our license server.
As a result, you may not be able to register your license at this time. We're actively monitoring the situation and will restore full functionality as soon as Linode resolves the issue.
Thank you for your patience and understanding.
Pop up window with this: License registration failed due to network connection failure!
Don't know what to do.