Amazon replaced the classic Kindle for PC with a brand-new Microsoft Store app — Kindle: Reading App (version 1.0.16118) — in early June 2026. For most users on modern Windows 11 machines, the switch has been smooth. But a significant number of users are reporting the same frustrating experience: the app launches, the login screen appears, they enter their credentials — and then the app simply disappears. No error message. No crash dialog. Just gone.
If this is happening to you, you're not alone, and the fix is straightforward once you know what's missing. This article explains exactly why the new Kindle app crashes and what you need to do to get it working.
Why Does the New Kindle App Crash Right After Login?
The crash happens silently immediately after authentication. The first time it occurs, Windows Event Viewer records the fault in the module dsx120.dll — an internal Amazon library responsible for DRM and license engine initialization.
In plain terms: the app authenticates your Amazon account successfully, then tries to initialize its content protection layer, and crashes because your system is missing one or more required components.
Amazon has not publicly listed these requirements anywhere — not on the Microsoft Store page, not in any release notes. But based on user reports and testing across multiple machines, the new Kindle app requires all three of the following:
| No. | Requirement | Why it's needed |
|---|---|---|
| 1 | Windows 11 | The app is built exclusively for Windows 11 and will not install on Windows 10 |
| 2 | TPM 2.0 enabled | Used for hardware-level DRM key storage; the app crashes without it |
| 3 | Microsoft Edge WebView2 Runtime | Required for the app's UI rendering layer |
If any one of these is missing, the app will either fail to install, crash on first launch, or disappear silently after login.
Step-by-Step Fix for Kindle for Windows App Crashing
Step 1: Confirm you're on Windows 11
The new Kindle app is Windows 11 only. If you're on Windows 10, the app simply won't install. Jump to the Windows 10 Users section below for your options.
To check your Windows version: press Win + R, type winver, and press Enter.
Step 2: Check if TPM 2.0 is enabled
This is the most common cause of the post-login crash.
1 Press Win + R, type tpm.msc, and press Enter.
2 If TPM 2.0 is active, you'll see "Specification Version: 2.0" in the status window.
3 If it shows version 1.2, or says "Compatible TPM cannot be found," proceed to the next sub-step.
If your PC has TPM 2.0 hardware but it's disabled:
Many PCs ship with TPM 2.0 hardware that is turned off by default in the BIOS/UEFI. Restart your PC, enter BIOS settings (usually Del, F2, or F10 during boot), and look for a Security or Trusted Computing section. Enable the TPM option and save changes.
If your PC has no TPM 2.0 hardware:
Unfortunately, the new Kindle app will not work on your machine. See the workarounds section below.
Step 3: Install Microsoft Edge WebView2 Runtime
Even if TPM 2.0 is present, some users experience a "ghost launch" — the app flashes on screen for a split second and disappears before even showing a login screen. This is almost always caused by a missing or corrupted Edge WebView2 Runtime.
1 Go to Settings>> Apps >> Installed apps.
2 Search for "Microsoft Edge WebView2 Runtime."
3 If found, click the three dots >> Modify >> Repair.
4 If not found, download and install it directly from Microsoft's official WebView2 page.
After installing WebView2, relaunch the Kindle app. It should now show the login screen properly.
Step 4: Clean reinstall (if the above steps didn't help)
If the app is still crashing after completing Steps 1–3, do a clean reinstall:
1 Uninstall the Kindle app via Settings >> Apps.
2 Open PowerShell as administrator and run:Get-AppxPackage *Kindle* | Remove-AppxPackage
3 Manually delete these folders if they exist:
%LOCALAPPDATA%\Amazon
%APPDATA%\Amazon
4 Restart your PC.
5Reinstall the Kindle app from the Microsoft Store.
I'm on Windows 10 — What Are My Options?
The new Kindle app will not run on Windows 10 under any circumstances. Amazon has not provided any official fallback. Your options are:
- Read on your phone or tablet using the Kindle app for iOS or Android.
- Read on a Kindle e-reader device — your purchases remain accessible on all registered devices.
- Upgrade to Windows 11 if your hardware supports it.
- Back up your books now using Epubor Ultimate before June 30, 2026 — see the section below.
My PC Has No TPM 2.0 — Any Workarounds?
Users without TPM 2.0 have reported limited success on install Microsoft store.
Many users have contacted Amazon's support team about this issue, but it seems they recommend that customers purchase a new Windows computer.
Thus Win 11 PCs installed by workaround are unsupported. Amazon, in league with Micro-satan wants us to buy new computers just to run Kindle. As web version < read.amazon.com> seems to work for now, that is as far as I go with Kindle and expect to not buy much more there.--A reply from our customer
Anyway, if you can use your friends computer (Windows 11 with TPM 2.0), we can help you transfer your license to a new computer. Contact our support team at support@epubor.com if you need to transfer your license.
Note: Some users may install the Microsoft store kindle app without TPM 2.0. This affects how Epubor Ultimate detects your downloaded books. Results may vary. For best results with Epubor, we recommend using the official Microsoft Store Kindle app on a compatible machine.
What This Means for Epubor Ultimate Users
The good news: Epubor Ultimate fully supports the new Microsoft Store Kindle app as of June 18, 2026.
Once you have the Kindle app running correctly, backing up your books is simple:
Step 1 Download your Kindle books using the Microsoft Store Kindle app first.
Step 2 Update Epubor Ultimate to the latest version.
Step 3 Launch Epubor Ultimate, click the Kindle tab, and your downloaded books will load automatically in the left panel. Drag them to the right panel to decrypt and convert.
Quick summary: what you need to run the new Kindle app
| No. | Requirement | How to check | What to do if missing |
|---|---|---|---|
| 1 | Windows 11 | Run winver |
Upgrade or use Kindle on phone/tablet |
| 2 | TPM 2.0 | Run tpm.msc |
Enable in BIOS, or use Android emulator workaround |
| 3 | Edge WebView2 Runtime | Check in Settings >> Apps | Download from Microsoft and install |
Frequently Asked Questions
Q: The app installs but disappears instantly before I can log in. What's wrong?
A: This is almost always a missing Edge WebView2 Runtime. Install it from Microsoft's website and try again.
Q: I enabled TPM 2.0 in BIOS but the app still crashes after login. What else could it be?
A: Make sure Edge WebView2 Runtime is also installed and up to date. If both are present and the crash continues, try a full clean reinstall as described in Step 4 above.
Q: I'm in a region where the new app hasn't rolled out yet. Can I still use the old Kindle for PC?
A: The old Kindle for PC stops working entirely after June 30, 2026, regardless of region. We strongly recommend downloading and backing up all your books before that date using Epubor Ultimate.
Q: Will Epubor Ultimate work with books downloaded through an Android emulator?
A: Compatibility varies. For best results, Kindle Converter for Mac works with the Android emulator and kindle for Android. Contact our support team at support@epubor.com if you run into issues.
Iris Yan Marketing Architect at Epubor since 2017, drives the brand’s product design, advertising, and all-channel strategy.
