The Definitive Guide to Reset Kobo

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When your Kobo have issues, resetting is one of the most common methods to fix the device. But before rebooting your Kobo, you must know there are two types of resetting, one is soft reset, also known as restart; another is factory reset, also known as reboot. Knowing the differences will help you choose the right solution to fix the Kobo device.

Soft Reset (Restart): A soft reset means compulsory restart your Kobo device. It's is very easy to perform and will not delete data and books on your Kobo device.

Factory Reset (Reboot): Factory reset means reverts your Kobo device's to its original state. If you perform a factory reset on your eReader, you'll remove all data and informations from your eReader. But books you purchased from Kobo can be re-downloaded from the Kobo Cloud.

Factory reset will even let you lose any bookmarks and annotations you made in your books since you last synced your eReader. Sign out of your account on your eReader. Reset all of your settings and preferences. After a factory reset, you’ll have to set up and sync your eReader again.

Here is a troubleshooting list for your reference:

  1. Kobo won't turn on, charge - Soft Reset
  2. Can't transfer books to Kobo - Soft Reset
  3. Can't connect to WiFi - Soft Reset
  4. Can't connect to wireless networks - Soft Resst
  5. Kobo locked up, screen frozen, or not responding - Soft Reset
  6. Books or documents disappeared - Soft Reset
  7. Kobo running slowly - Soft Reset
  8. Computer not recognizing Kobo - Soft Reset
  9. Continues to malfunction after restarting - Factory Reset
  10. Kobo freezes during reboot - Factory Reset.

Notes: Always remember, soft reset is the first step to fix most of Kobo issues, but if it failed, and there is no other way to solve this issue, try to perform factory reset. And before perform factory reset, please backup your books and documents on Kobo device.

How to Reset Kobo E-Ink reader:

For Kobo Aura H2O, Kobo Glo HD, Kobo Touch 2.0, Kobo eReader, Kobo Wi-Fi, Kobo Touch, Kobo Glo, Kobo Mini, Kobo Aura, Kobo Aura HD.

Kobo E-ink Reader

Soft Reset: If possible, turn off your eReader. Locate the small hole on the bottom of your eReader. Unfold a paperclip and slide an end into the hole. Press gently until you feel a click. Your eReader should restart.

Factory Reset: There are two ways to factory reset Kobo. But before we start, I need to emphasize again that make sure your Kobo is really needed to do factory reset and then backup books and documents on Kobo device.

Method 1: If you can use Kobo right now - Go to Kobo Settings

Find the factory reset option from the setting menu.
Kobo Touch or Glo: Tap Settings > Device Information.
Kobo: Select Menu > Settings > Advanced.
Select either Factory Reset or RESET DEVICE NOW.
Select either Reset Device Now or CONTINUE.
After your device resets, register it by following the on-screen prompts.

Other eReaders has the simliar steps, just go to Kobo settings and find "Reset device" option to click. It's not complicated.

Method 2: If you can't use Kobo at the moment- such as locked up, screen frozen.

For Kobo Aura, Kobo Aura HD, or Kobo Glo

1.Ensure that the device is powered off.
2.Press and hold the Light button.
3.Slide the power switch to the right, hold for one second, then let go of the switch.
4.Continue to hold the Light button until the small light to the left of the power switch flashes.
5.Let go of the Light button.

For Kobo Glo HD or Kobo Aura H2O, you can try this method.

1.Turn it off first, press and hold the power button for 5 to 6 seconds;
2.Press and hold the power button;
3.With two fingers, simultaneously and repeatedly tap the bottom corners of the touch screen;
4.Continue to tap the corners repeatedly until the device begins to reset;
5.Complete the device setup after the reset completes.

After the restore process is finished, you need to set up Kobo again, through wifi or computer. It's not complicated, just follow the instructions. Here is a detailed guide about how to set up Kobo device for your reference.

How to Reset Kobo Tablet

Kobo Vox

Reset Kobo Vox

Soft Reset: Press and hold the power button for 5-6 seconds. The screen will turn black. Press the power button again to turn Kobo Vox on.

Factory Reset: Before factory reset your Kobo Vox, make sure it have at least 10% battery life, since it will take some time to complete.

Turn off your Kobo Vox by holding the power button (on the top of your Kobo Vox) for 10 seconds. Press and hold the volume up button ( a + sign) on the left-hand side of your Kobo Vox.

While holding the volume up button, press and release the power button on your Kobo Vox. Continue holding the volume up button until you see “Resetting your Kobo eReader” on your Kobo Vox screen. Release the volume up button.

Wait for your Kobo Vox to restart. The Welcome screen will appear after your Kobo Vox restarts. This can take up to one minute.

Reset Kobo Arc 7, Kobo Arc 7HD, Kobo Arc 10HD

Soft Reset: Slide the power button to the right side and hold. After the power options appear, tap power off and then click OK. Wait a few seconds, Kobo Arc will be shut down.Pull the power slider right again for a few seconds and then let go to restart your Kobo Arc.

Factory Reset:

Method 1: If your Kobo Arc can be turned on,

1. Go to home screen, press the menu button.
2. Choose the Privacy
3. Press Factory data reset.
4. Read the disclaimer, then Press Reset.

Method 2: If your Kobo Arc is locked,

1. Turn the power off and pull the battery out and reinsert it.
2. Hold the Volume Down button.
3. Then press and release the Power button.
4. Wait a minute,the menu appears that allows for Fastbook, Recovery, Clear Storage, and Simlock.
5. Ok,press the Volume Down button to choose Clear Storage.
6. Next,press and release the Power button,Wait for the Kobo Arc to restart.
7. You will see the two options: Volume Up for YES and Volume Down for NO.
8. If you choose YES, all data will be deleted from your Kobo Arc and including third-party applications.
9. The Kobo Arc will reboot to its original data.

Ask for More Help

After soft reset or factory reset, if you kobo still doesn't work, you can visit Kobo official help page for more information.

And Some users said that conntact Kobo Facebook will also get a solution, maybe you can have a try.

If you more have questions about "how to reset Kobo", do not hestiate to leave your comment.


works for Epubor and writes articles for a collection of blogs such as ebookconverter.blogspot.com.

07/1/2016 02:36:39

You are God!!!!

Never knew the "tap both bottom corners" trick to hard reset.  You're the first one to bring it up and it works!

10/31/2016 17:44:30
Thank you!
10/31/2016 17:44:34
Thank you!
03/11/2017 19:30:54
Thank you for fixing my problem which Kobo Support was unable to do. I was on the phone with Kobo Support for an hour yesterday and the never suggested the corner tap thingy... I'm so relieved. Thanks.
03/15/2017 10:36:18
I am tapping the corners. Nothing is happening but the light on the power button is continuously blinking.
07/16/2017 12:12:50
absolute hero!! thx again for the Restoring tip (tapping bottom corners) on my Glo Gd, you helped me to resurrect it!*_*
07/20/2017 09:55:08
Glad to hear that!
09/25/2017 02:48:11
Thanks for the tip on tapping the bottom corners. I was one step away from discarding the unit as unfixable. You saved the day!
09/27/2017 11:16:56
Thank you for your feedback. We are glad to know it works for you!
11/26/2017 04:18:41
Factory reset my kobo arc k107 Restarted but when go to setup it's saying that setup wizard has failed and won't complete the update required please help
11/28/2017 05:09:27
Do not do a factory reset on a Kobo arc 7 hd. What happens is it tries look for updates and does go into a code error 3. Phone support they know there's a problem and have no solution. Your tablet is now toast.
03/6/2018 03:31:22
Thank you!! It worked! My Kobo is only 2 months old and I was worried I'd have to write it off! Thanks again!
03/6/2018 08:56:41
Glad to hear that. Any more problem, please feel free to contact us.
05/30/2018 14:24:30


I have the original BASIC 2010 Kobo device & my screen has frozen: I cannot turn the page, exit, turn the device off or do anything with it. Spoke to WH Smith (as it is their product) & Kobo support but both say that they have no idea how to reset it, no one has apparently been 'trained' on the original model - can you help in any way please?
I do not want to lose ANY of the books (as most have been bought not free downloads), bookmarks or info stored on the device but I really need it to work for me again please.

Thank you in advance for any help you may be able to give me

With kindest regards

Kara xx

07/8/2018 13:25:42
Hi there, I have a similar problem. I have a Kobo Glo and i cannot turn it on. I did restart, reset and even factory reset. The light next to power on button starts flashing and then nothing happens. The screen is still on powered off mode. Can anyone help please?
03/12/2019 10:45:34

Did you find a solution? I have tried all the instructions without success.


12/25/2018 21:53:24
For me (Kobo arc 10 HD, freezes on booting), I had to keep Volume Down pressed while booting to get into recovery mode till the cogs appeared. Reboot didn't work, cleared cache next time, still no functioning reboot just a blue screen with kobo while starting up. So I chose wipe data/factory reset. Booting finally functioned, Starting all from scratch now, I wonder if this also speeds up the tablet....
06/11/2019 00:10:24
wow... tapping the bottom corners worked... its been 5 days of trying to figure this out..
Thanks for this post.. I was ready to throw it in the garbage
06/11/2019 08:38:40
We are glad that this article can be helpful.
07/5/2019 07:16:27
thanks so much, got my Aura H2O working again :)
07/5/2019 08:40:17
Glad to know that your device works again.
07/13/2019 07:33:15
Kobo box—Once I get to set my account it tells me there is no network connection. I know for sure I’m connected any suggestions
07/15/2019 14:30:33
Thank you for leaving the message. Please contact Kobo customer to get your issue fixed.
11/22/2019 22:44:08
Have connection error.will not open up. Wifi connected.
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